Orders ship directly from NovaaLab. We offer a 60-day return window from the date of purchase. Items must be unused, in original packaging, and return shipping costs are the responsibility of the customer.
To start a return or request an exchange (for damaged or defective items only), please contact us at info@nanaka.co
Once your return is received and approved, your refund will be processed to the original payment method. Please allow time for your bank to post the credit.
We recommend using a trackable shipping service for returns as we cannot guarantee receipt of returned items.
NovaaLab Shipping & Returns
Orders ship directly from NovaaLab.
NovaaLab items are eligible for return within 60 days from the date of purchase. If 60 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return, the item must be in the same condition that you received it: unused, in its original packaging, and with all included parts, accessories, manuals, and inserts.
Return shipping costs are the responsibility of the customer.
Because NovaaLab products are high-value wellness devices, a restocking fee of up to 5% may apply to approved returns that are not due to damage, defect, or fulfillment error.
Original shipping charges, return shipping costs, and any applicable restocking fee are non-refundable.
Exchanges are available for damaged or defective items only.
To start a return or request an exchange for a damaged or defective item, please contact us at info@nanaka.co before shipping anything back. Items sent back without prior approval may not be accepted.
Once your return is received, inspected, and approved, your refund will be processed to your original payment method. Please allow time for your bank or credit card company to process and post the credit.
For any issues with your NovaaLab order, please contact us at info@nanaka.co.
