Orders ship directly from Kineon.
We provide a 30-day satisfaction guarantee, so if you don't notice improvements after following the guidelines for consistent daily use, then we will happily provide a refund (excluding shipping cost).
We recommend using the device consistently for 5-15 minute sessions every day for 30 days.
For unwanted returns, the Customer will be responsible for paying the return shipping cost, unless the item is found faulty. Please email us at info@nanaka.co
The Customer will be refunded the total product cost minus the initial outgoing shipping fee paid.
All items ship directly from vendor, Please contact us at info@nanaka.co with any issues with your order.