Los pedidos se envían directamente desde NovaaLab. Ofrecemos un plazo de devolución de 60 días a partir de la fecha de compra. Los artículos deben estar sin usar y en su embalaje original. Los gastos de envío de la devolución corren a cargo del cliente.
Para iniciar una devolución o solicitar un cambio (solo para artículos dañados o defectuosos), contáctenos a info@nanaka.co
Una vez recibida y aprobada su devolución, se procesará el reembolso a su método de pago original. Espere un tiempo para que su banco abone el importe.
Recomendamos utilizar un servicio de envío rastreable para las devoluciones, ya que no podemos garantizar la recepción de los artículos devueltos.
NovaaLab Shipping & Returns
Orders ship directly from NovaaLab.
NovaaLab items are eligible for return within 60 days from the date of purchase. If 60 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return, the item must be in the same condition that you received it: unused, in its original packaging, and with all included parts, accessories, manuals, and inserts.
Return shipping costs are the responsibility of the customer.
Because NovaaLab products are high-value wellness devices, a restocking fee of up to 5% may apply to approved returns that are not due to damage, defect, or fulfillment error.
Original shipping charges, return shipping costs, and any applicable restocking fee are non-refundable.
Exchanges are available for damaged or defective items only.
To start a return or request an exchange for a damaged or defective item, please contact us at info@nanaka.co before shipping anything back. Items sent back without prior approval may not be accepted.
Once your return is received, inspected, and approved, your refund will be processed to your original payment method. Please allow time for your bank or credit card company to process and post the credit.
For any issues with your NovaaLab order, please contact us at info@nanaka.co.
